Stamp of Approval: RBW Logistics Turns to Georgia Tech for Help in Obtaining ISO 9001 Certification

(A Georgia Manufacturing Extension Partnership (GaMEP) client success story)

GaMEP Success Story

Customer Profile

Founded in 1954, RBW Logistics provides third-party warehousing, distribution and transportation services. The company currently has 100 full-time employees and about 50 temporary staff members. It provides logistics services for 80 percent of the Augusta market’s manufacturers and has nearly 2 million square feet of facilities in and around the city.

Situation

As the company continued to expand services and add customers, it wanted to obtain ISO 9001 certification to make sure it had quality-management systems in place and to provide a statement to customers that the firm could meet their needs.

Solution

In the late 1990s, Elliot Price of the Georgia Manufacturing Extension Partnership (GaMEP) at Georgia Tech conducted an initial review of the company’s operations, trained the firm in quality-management issues and improvements, and instructed officials on how to conduct internal audits to monitor the performance of its quality-management systems.

With Price’s assistance, the firm obtained ISO 9001 certification in 1998 and, under Price’s guidance, was recertified in 2004 and 2011.

The relationship between RBW and GaMEP has become a long-term partnership. The company also participates in a regional consortium organized by Price and GaMEP that instructs firms in lean operational techniques to reduce wasted time and effort in operational processes.

Results

  • RBW officials estimate that ISO 9001 certification has increased its annual revenue by about 10 percent, as some customers insist on their contractors having the designation.

Testimonial

Elliot has been an absolute dream,” said. Nicole Floyd, ISO facilitator for RBW Logistics. “He knows his stuff backward and forward, and we have an ongoing relationship with him. It’s not a situation where he advises you and then you don’t see him for another year.